Privacy & Refund Policies

Refund Policy

The Lake Stevens Sewer District shall provide a refund for customer accounts for various reasons, such as:

  • When a customer has overpaid their account.
  • If a customer prepaid their account for future months and is selling their home.
  • If a payment was made to an incorrect account.

To inquire about a refund please contact the District office at (425) 334-8588.

Privacy Policy

This privacy policy sets out how the District uses and protects any information that you give when you use this website.

The District is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

The District may change this policy form time to time by updating this page. You should check this page periodically to ensure that you are up to date with changes.

What we collect

We may collect the following information:

  • Your email address.
  • Your demographic information such as state, city, and zip code.
  • Other information relevant to customer surveys and /or offers.

What we do with the information we gather

We require this information to understand your needs and provide you with better service, and in particular for the following reasons:

  • We may periodically send you promotional emails about new site features, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We will contact you by email only.

We are committed to ensuring that your information is secure. Your information, such as your email address, will not be sold, rented, loaned out, given away, or displayed in any manner. It will be used only by the District for the purpose of contacting you. You may request, at any time, that we stop contacting you.

Links to other websites

Our website may contain links to enable you to easily visit other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.